Terms of service
Last updated: July 29, 2026
1. Overview
Welcome to Poppo Gifts. The terms “we”, “us” and “our” refer to Poppo Gifts. We operate this online store and website, including the information, products, tools and services made available through it (the “Services”). Our store is powered by Shopify.
By visiting, using or purchasing through the Services, you agree to these Terms of Service, our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, do not use the Services.
2. Eligibility, accounts and information
You must be at least the age of majority in your place of residence, or use the Services with the permission of a parent or legal guardian where permitted. You agree to provide accurate, current and complete order, billing, contact and delivery information.
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe your account has been used without authorization.
3. Products and product groups
Poppo Gifts sells products for both personal and business customers. Our principal product groups are:
- Event Favors: personalized products made for celebrations;
- Save the Date Products: personalized announcement products;
- Promotional Products: custom branded products made using customer-supplied logos and information; and
- Wholesale Souvenirs: ready-made destination-led products intended for retailers and resale, unless a design is adapted or customized.
Product descriptions, images, dimensions and specifications are provided as accurately as reasonably possible. Screen settings, material characteristics and production processes may cause reasonable differences in color, texture, placement or finish. We may change or discontinue products, specifications or availability without notice.
4. Personalization, artwork and approval
For personalized Event Favors and Save the Date Products, we normally produce the selected design using the names, date and design reference submitted with the order. A digital proof is not normally provided. You are responsible for reviewing submitted information before checkout.
For Promotional Products, we contact you after the order to collect the logo and brand information. We prepare a digital proof and production begins after approval. Your approval confirms the spelling, content, design, placement and other visible details shown in the proof.
If a ready-made Wholesale Souvenir is adapted to another available product shape or otherwise customized, it becomes a custom-made product for the purposes of production, cancellation and returns.
5. Customer-supplied content and intellectual property
You represent that you own or have permission to use and reproduce every logo, name, trademark, image, design, text or other material you provide to us. You grant us a limited license to use that material only as reasonably necessary to prepare proofs, manufacture, fulfill and support your order.
You must not submit content that infringes another person’s rights, is unlawful, misleading, defamatory, abusive or otherwise prohibited. We may reject or cancel an order if we reasonably believe customer-supplied content creates legal, safety or operational risk.
6. Orders, quantities and acceptance
Placing an order is an offer to purchase. An order is accepted when we confirm it and receive valid payment. We may decline, limit or cancel an order because of availability, pricing or description errors, suspected fraud, prohibited content, delivery restrictions or another legitimate operational reason. If we cancel an order before fulfillment, we will refund amounts paid for the cancelled portion.
Minimum quantities and quantity increments shown on a product page form part of the product’s purchase conditions. Please review the order, personalization information, selected add-ons, quantity and delivery address before payment.
Contact us immediately if a change or cancellation is needed. We cannot guarantee changes or cancellation after an order has been accepted, artwork preparation has started, a proof has been approved or production has begun.
7. Prices, payment and taxes
Prices, discounts and promotions may change without notice. The price charged is the price displayed when the order is placed, subject to correction of an obvious error. Unless expressly stated, product prices do not include shipping, import duty, customs clearance, brokerage or destination tax.
You confirm that you are authorized to use the payment method submitted and agree to pay all charges associated with the order. Checkout currency, taxes and payment options may vary by market.
8. Shipping, delivery and import charges
Shipping rates and available destinations are shown at checkout. Processing and delivery estimates are not guaranteed deadlines. Carrier, customs, weather, peak-season and other events outside our reasonable control can cause delays.
Rush orders are not accepted. For Promotional Products and Wholesale Souvenirs, any processing time shown applies to the minimum order quantity unless stated otherwise; larger quantities may require additional production time. Event dates or requested deadlines do not create guaranteed arrival dates. Contact us before ordering if timing is important.
Orders to the United States are currently sent on a duties-paid basis as described in our Shipping Policy. Unless checkout expressly states otherwise, destinations outside the United States are sent DDU/DAP and the recipient is responsible for import duty, tax, brokerage and customs charges.
Complete shipping terms, delivery estimates and the 3-day inspection and reporting procedure are available in our Shipping Policy.
9. Returns, errors and refunds
Custom-made and personalized products are generally not eligible for return due to change of mind. Ready-made Wholesale Souvenirs may qualify for a conditional return. Damage, incorrect items, production errors and shortages are handled under our Refund Policy.
Nothing in these Terms excludes or limits a right or remedy that cannot be excluded under applicable law.
10. Website content and intellectual property
The Services and their original text, images, graphics, videos, branding, layout and other content are owned by or licensed to Poppo Gifts and are protected by applicable intellectual property laws. Except as permitted by law or with our prior written permission, you may not copy, reproduce, republish, distribute, sell, modify or commercially exploit this content.
Poppo Gifts names, logos, designs and slogans may not be used without permission. Shopify and third-party names and marks belong to their respective owners.
11. Reviews, feedback and communications
If you submit a review, suggestion or other feedback, you grant us a worldwide, royalty-free license to use, reproduce and display it for operating, improving and promoting the Services, subject to applicable privacy law. You confirm that your submission is truthful, lawful and does not infringe another person’s rights.
We may remove content that is unlawful, misleading, abusive, infringing or otherwise inconsistent with these Terms.
12. Third-party services and Shopify
The Services may include tools, applications, payment services or links provided by third parties. Their services may be governed by separate terms and privacy policies. We are not responsible for third-party websites or services outside our control.
Shopify provides the ecommerce platform that enables this store, but purchases are made directly from Poppo Gifts. Shopify is not the seller of Poppo Gifts products.
13. Prohibited uses
You may use the Services only for lawful purposes. You must not misuse the Services, interfere with security or operation, introduce malicious code, scrape or access the Services by unauthorized automated means, impersonate another person, submit false information, infringe intellectual property or privacy rights, or use the Services in a way that harms Poppo Gifts, Shopify, customers or third parties.
We may restrict or terminate access when reasonably necessary to protect the Services, enforce these Terms or comply with law.
14. Disclaimer and limitation of liability
To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free access. We are not responsible for indirect, incidental, special or consequential loss arising from use of the Services or products where such liability may lawfully be excluded.
Nothing in these Terms limits liability for fraud, willful misconduct, personal injury caused by negligence, statutory product rights or any other liability that cannot be limited or excluded under applicable law.
15. Indemnity for business customers
To the extent permitted by law, a business customer agrees to indemnify Poppo Gifts against third-party claims arising from customer-supplied content that infringes intellectual property or other rights, or from the customer’s unlawful use or resale of products. This section does not apply to the extent a claim results from our own breach, negligence or misconduct.
16. Severability, waiver and assignment
If any provision of these Terms is found unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations as part of a lawful business reorganization or transfer.
17. Governing law
These Terms are governed by the laws of the United Arab Emirates and, where applicable, the Emirate of Ajman. Disputes are subject to the competent courts of the United Arab Emirates, without limiting any mandatory consumer protection or jurisdictional rights that apply to you.
18. Changes to these Terms
We may update these Terms to reflect changes to our products, operations, technology or legal obligations. The updated version will be posted on this page with a revised date. Material changes will be notified where required by law.
19. Contact
Poppo Gifts is an online-only store. Questions about these Terms may be sent to poppogiftsco@gmail.com. Our correspondence address is Office - C1 - 1F - SF3100, Ajman, United Arab Emirates.