Custom bottle opener magnets · Made for moments and business
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Shipping policy

Last updated: July 29, 2026

This Shipping Policy explains how Poppo Gifts processes and delivers personalized Event Favors, Save the Date Products, custom Promotional Products and ready-made Wholesale Souvenirs.

Order processing

Processing begins after payment has been confirmed and we have received all information required for the order.

  • Personalized Event Favors and Save the Date Products: We use the names, date and design reference submitted with the order. A digital proof is not normally provided. Please review all submitted details carefully before checkout.
  • Promotional Products: We contact you by email after the order to collect the logo and brand information. A digital proof is prepared, and production begins only after your approval.
  • Wholesale Souvenirs: Ready-made designs are prepared for dispatch as shown. If a design is adapted to another available product shape or otherwise customized, it is treated as a custom order.

The current processing estimate is shown on the relevant product page. Unless otherwise stated, delivery is estimated at 5–7 business days after dispatch. Business days exclude weekends and public holidays. Processing and delivery estimates are not guaranteed deadlines.

For Promotional Products and Wholesale Souvenirs, the processing estimate shown on the product page applies to the minimum order quantity shown for that product. Larger quantities may require additional production time. If timing is important, contact us before ordering so we can review the requested quantity and schedule. Any timing review remains an estimate and does not guarantee delivery by a particular date.

Rush orders and time-sensitive orders

We do not accept rush orders. An event date, required date or requested deadline supplied with an order does not create a guaranteed delivery date. Customers should order with a reasonable planning buffer for complete order information, artwork preparation and approval where applicable, production checks, carrier transit, customs clearance and any necessary correction or remake.

Expedited shipping, when available, affects carrier transit only and does not shorten artwork preparation, proof approval or production time.

Shipping rates

Available shipping rates are calculated from the order value and destination and are displayed at checkout. Orders may be divided into more than one parcel when reasonably necessary. Please contact us before placing an order over US$2,500 so that we can confirm delivery arrangements.

United States — duties paid

Orders shipped to the United States are currently sent on a duties-paid basis. Import duties and taxes charged for entry into the United States are included in the shipping arrangement shown at checkout. This does not include charges caused by incorrect customer information, a change requested after dispatch, storage, failed delivery or other costs outside the normal import process.

Other international destinations — duties unpaid

Unless checkout expressly states otherwise, shipments to destinations outside the United States, including Canada and Australia, are sent DDU/DAP. The recipient is responsible for any import duty, tax, customs clearance fee, brokerage charge or other amount assessed by the destination country or carrier.

Poppo Gifts cannot predict these charges. A customer’s refusal or failure to pay destination charges does not automatically cancel the order. If a parcel is returned, any return shipping, storage, duty, tax or carrier charge incurred may be deducted from any refund permitted under our Refund Policy.

Delivery address and carrier delays

Please provide a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee an address change after an order has entered production or been dispatched.

Tracking is provided when available. Carrier, customs, weather, security, peak-season and other delays outside our reasonable control may affect delivery. Please allow additional time for customs clearance where applicable.

Inspection after delivery

Please inspect and count all items promptly after delivery. Visible shipping damage, incorrect products, design discrepancies and quantity shortages must be reported within 3 calendar days of the carrier’s recorded delivery date. Include your order number, the shipping label, clear photographs of the outer and inner packaging, and photographs showing the affected products or quantity discrepancy. Keep all packaging until the claim has been reviewed.

Claims submitted after this period may be difficult to verify and may be declined where permitted by applicable law. This reporting period does not limit any rights that cannot be excluded under applicable law or claims involving defects that could not reasonably have been identified during the initial inspection.

Questions

For shipping questions, contact us at poppogiftsco@gmail.com.