Frequently Asked Questions

Choose Event Favors when you are giving personalized pieces to guests at a celebration. Choose Save the Date Products to announce a wedding date. Choose Promotional Products for a company logo, contact details or brand message. Choose Wholesale Souvenirs when a gift shop or retailer is buying destination designs for resale. Business buyers can also review Poppo for Business.

Our core products are physical magnetic bottle openers. Presentation add-ons, when offered, are also physical products. A design number, artwork reference or digital proof helps us identify or approve the printed design; it is not a downloadable product.

The minimum order quantity, or MOQ, is shown on each product page and can differ by product type. The quantity options on the current product page control your order. If you need a larger trade quantity or a quantity that is not listed, contact us before ordering.

Unless a product page clearly states otherwise, the displayed product price is per item. Your cart reflects the chosen quantity and any selected add-ons. Shipping charges, destination taxes and any other checkout charges are shown before payment where applicable.

The base product includes the magnetic bottle opener shown on the product page. A matching background card, plastic bag or other presentation option is included only when it is offered and selected separately. Available payment methods depend on your location and are displayed in Shopify's secure checkout.

Enter the information requested on the product page before adding the item to your cart. This normally includes names, an event date and the design number or design name shown in the product images. Requirements can vary, so please follow the fields and instructions on the specific listing.

A separate digital proof is not normally provided for Event Favors or Save the Date Products. We use the established design shown in the gallery and the personalization details submitted with the order. Promotional Products follow a different proof-and-approval process described below.

Your order includes only the personalization fields, design choices and add-ons offered on the product page. If you need a different layout, color treatment or other change, contact us before ordering. We will review the request, but not every change is available and no custom variation is confirmed until we agree to it.

Please check spelling, names, dates, design references, quantity, email and delivery address carefully. We produce from the information supplied with the order, and changes cannot be guaranteed after the order is accepted. You may ship directly to a recipient by entering their address at checkout; extra gift services are included only when expressly offered.

Choose the Promotional Product and quantity, then place the order. We contact you using the email address on the order to collect the logo and brand information, prepare a digital proof and obtain your approval. Production starts only after the proof is approved.

After checkout, we email the address used for the order with instructions. Your logo and the brand information to be included are normally enough for us to prepare the artwork. If you prefer to supply a complete design, it must match the product dimensions and be suitable for print. Please reply promptly, include your order number and send the clearest files available so we can review their technical suitability.

Yes. Review the proof carefully and request any necessary correction before approval. Check the logo, wording, contact details, colors and placement. Approval confirms that the artwork is ready for production, so later changes may not be possible.

Production time begins after we have received the required artwork and brand information and you have approved the digital proof. Time spent waiting for files, answers, corrections or approval is not part of the production estimate shown on the product page.

You must own or have permission to use every logo, name, trademark, image, design and piece of text you submit. By supplying content, you confirm that we may use it to fulfill your order. We may reject content that appears unlawful, infringing or otherwise risky. See our Terms of Service for the full requirements.

Yes, we can review whether the design can be produced in another available product shape. Contact us before ordering with the product, preferred shape and expected quantity. Availability depends on the shape, artwork fit and production requirements, and no variation is confirmed until we agree to it.

Ready-made Wholesale Souvenirs are sold exactly as shown and do not include changes to a logo, name, destination or artwork. They are intended for gift shops and retailers buying established destination designs for resale.

Individual retail packaging is not included unless the product page expressly says that it is. Review the listing carefully before ordering and contact us if packaging is important to your retail setup.

We can review a request for a different product shape, destination or customized souvenir. If agreed, that work becomes a custom order rather than a ready-made Wholesale Souvenir and follows the approved specification, production schedule and custom-order return rules.

Yes. Tell us the destination, expected quantity and intended retail market through our Contact page. We can review it for a future collection or a separate custom project, but submitting a request does not guarantee availability or a launch date.

The current product page shows the applicable processing estimate. For Event Favors and Save the Date Products, processing begins after payment and all required order details are complete. For Promotional Products, it begins after digital proof approval. The product-page estimate controls and excludes carrier transit time.

They can. Processing estimates shown for Promotional Products and Wholesale Souvenirs typically apply to the minimum order quantity. Larger quantities may require additional production time. If you are planning a substantial order, contact us with the product, quantity and required date before purchasing so we can review the schedule without guaranteeing delivery.

No. We do not accept rush orders and cannot guarantee arrival by an event date or other required date. Production and delivery windows are estimates, and carrier, customs or events outside our control can cause delays. Expedited shipping, if offered, shortens carrier transit only; it does not shorten artwork, approval or production time.

Delivery is generally estimated at 5–7 business days after dispatch unless the product page states otherwise. Weekends and public holidays are excluded, and the estimate is not a guarantee. When tracking is available, it is included in the shipping notification sent to the contact details on the order. See our Shipping Policy for full details.

United States orders are currently shipped duties paid (DDP), so no additional customs payment is expected on delivery. Orders to other destinations, including Canada and Australia, are currently shipped DDU/DAP unless checkout or the order confirmation says otherwise. The recipient is responsible for import duties, taxes, brokerage charges and other destination fees collected by the carrier or local authorities.

Contact us immediately if an address needs to change. We cannot guarantee changes after production or dispatch, and the customer is responsible for providing a complete, accurate delivery address. Depending on quantity, packaging and carrier requirements, an order may be divided into multiple parcels with separate tracking details.

Please contact us before placing an order with a product value over US$2,500. We can review the quantity, production schedule, shipping plan and any destination requirements with you before checkout.

Contact us as soon as possible with your order number. A change or cancellation cannot be guaranteed after an order has been accepted, artwork preparation has started, a digital proof has been approved or production has begun.

Personalized Event Favors, Save the Date Products, Promotional Products and adapted or customized Wholesale Souvenirs are made for the order and cannot be returned because of a change of mind. A ready-made Wholesale Souvenir sold exactly as shown may qualify for a conditional return if authorization is requested within 14 days and every requirement in our Refund Policy is met. For a customer-requested return, the customer is responsible for tracked return shipping. Do not send anything back without authorization.

Inspect and count the shipment promptly. Report visible damage, defects, incorrect products, design discrepancies or quantity shortages within 3 calendar days of the carrier's recorded delivery date. Include your order number; a photo of the shipping label; clear photos of the outer and inner packaging; and photos showing the affected products or quantity discrepancy. Keep all packaging until we complete our review. This reporting period does not limit rights that cannot be excluded by law or claims involving defects that could not reasonably have been identified during the initial inspection.

Screens, materials and production processes can create reasonable differences in color, texture, print placement and finish. Minor variations that do not materially affect the product's identity or function are not defects. If you believe the difference is substantial, send clear photos and your order number so we can review it.

Once a refund is approved, it is usually returned to the original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, contact us with your order number. For a customer-requested return of a ready-made Wholesale Souvenir, original shipping, return shipping, duties, taxes, brokerage charges and other destination fees are not refundable unless applicable law requires otherwise.

Use the order confirmation sent to the email address entered at checkout. If you need help, contact us and include the order number and checkout email address so we can locate the purchase efficiently.

Use our Contact page or email poppogiftsco@gmail.com for product questions, order support and business inquiries. For an existing order, include the order number and checkout email. Do not send payment card details or other sensitive information by email.

Poppo Gifts is an online-only store operated by Kornea FZE, trading as Poppo Gifts. Products are produced in Türkiye unless a product page states otherwise. Our correspondence address is Office - C1 - 1F - SF3100, Ajman, United Arab Emirates; it is not a retail showroom or customer collection point.

Poppo Gifts and service providers such as Shopify process information needed to operate the store, take payment, fulfill orders and provide support. For details about collection, use, disclosure and your available rights, read the current Privacy Policy.