Frequently Asked Questions

Choose Event Favors or Save the Date Products for personalized celebrations, Promotional Products for custom business or logo artwork, and Wholesale Souvenirs for ready-made destination designs sold as shown. Each product page explains the information, minimum quantity and available presentation add-ons required for that product.

For Event Favors and Save the Date Products, use the fields shown on the product page—normally names, an event date and the design number or name shown in the product images. For Promotional Products, we contact you by email after the order to collect the logo and brand information needed for the artwork. Ready-made Wholesale Souvenirs do not require personalization unless a different product shape or another customization has been agreed with us.

The base product is the magnetic bottle opener shown on the product page. A matching background card or plastic bag is included only when it is offered and selected as a separate add-on.

Product and selected add-on prices are shown before checkout. Your cart reflects the selected quantities, and any applicable taxes and shipping charges are calculated at checkout.

The payment methods currently available to your location are shown during checkout. Payments are processed through Shopify's secure checkout.

Processing time depends on the product and is shown in the order information beneath the Add to Cart button. For Promotional Products and Wholesale Souvenirs, the processing time shown applies to the minimum order quantity of 100; larger quantities may require additional production time. Delivery is generally estimated at 5–7 business days after dispatch unless the product page states otherwise. These timeframes exclude weekends and public holidays and are estimates rather than guarantees. Carrier, customs processing or events outside our control can cause delays. If timing is important, contact us before ordering so we can review the quantity and schedule without guaranteeing an arrival date.

If tracking is available for your shipment, it will be included with the shipping notification sent using the contact details on your order.

United States orders are currently shipped with duties paid, so no additional customs payment is expected on delivery. Orders to all other destinations are currently shipped DDU/DAP unless checkout or your order confirmation states otherwise. The recipient is responsible for any import duties, taxes, brokerage charges or other destination fees collected by the carrier or local authorities.

No. We do not accept rush orders and cannot guarantee arrival by a specific event or required date. Processing and delivery windows are estimates. Custom orders can also require complete order information, artwork approval where applicable, production checks or a necessary correction or remake. Expedited shipping, if available, affects carrier transit only and does not shorten artwork preparation, approval or production time. Please order with a reasonable planning buffer and contact us before ordering if timing is important.

Poppo Gifts sells physical magnetic bottle opener products. A design reference identifies an established layout or ready-made design; it is not a downloadable file.

For Event Favors and Save the Date Products, a separate digital proof is not normally sent; we use the established design shown in the gallery and the details submitted with the order. For Promotional Products, we prepare a digital proof after collecting the logo and brand information by email, and production begins after approval. Ready-made Wholesale Souvenirs are supplied as shown and do not require a proof.

You can enter the intended recipient's delivery address at checkout. Any available presentation options, such as a matching card or plastic bag, must be selected on the product page; additional gift services are not included unless they are expressly shown.

Contact us as soon as possible with your order number. We cannot guarantee a change or cancellation after an order has been accepted, artwork preparation has started, a digital proof has been approved or production has begun.

Personalized Event Favors, Save the Date Products, Promotional Products and customized Wholesale Souvenirs are not returnable due to change of mind. Ready-made Wholesale Souvenirs sold exactly as shown may qualify for a conditional return when the requirements and 14-day request period in our Refund Policy are met. Contact us before sending anything back.

Inspect and count the order promptly after delivery. Visible shipping damage, incorrect products, design discrepancies and quantity shortages must be reported within 3 calendar days of the carrier's recorded delivery date. Include your order number, the shipping label, clear photos of the packaging and photos showing the affected products or quantity discrepancy. This reporting period does not limit rights that cannot be excluded by law or claims involving defects that could not reasonably be identified during the initial inspection.

Keep the order confirmation sent to the contact details used at checkout. You can also use the customer account options shown by the store. When contacting us, include your order number so we can identify the purchase quickly.

Use our Contact page for personalization questions, order support or business inquiries. Please do not send payment card details or other sensitive information in a support message.

Poppo Gifts and service providers such as Shopify process information needed to operate the store, take payment, fulfill orders and provide support. Please read the current Privacy Policy linked below for details about collection, use, disclosure and your available rights.